A pesar de la solicitud del jugador, no pudimos ayudarlo porque la queja se refería a regulaciones de licencias, que estaban fuera de nuestra jurisdicción. La queja finalmente fue rechazada y se recomendó al jugador que consultara nuestras reseñas de casinos para obtener información sobre la licencia antes de elegir un casino en el futuro.

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Casino.guru es un sitio de información independiente sobre casinos on line y juegos de casino on the web. No forma parte de ningún operador de juegos de azar ni de cualquier otra institución. Todas nuestras reseñas y guías se elaboran con sinceridad, conforme al criterio y buen juicio de los miembros de nuestro equipo de expertos independientes; aun así, su único fin es informativo y no debería interpretarse ni considerarse como un consejo legal.

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A pesar de nuestros esfuerzos por comunicarnos y resolver el problema, el jugador no respondió a nuestros mensajes y preguntas. Por lo tanto, no pudimos investigar más y tuvimos que rechazar la denuncia.

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El servicio de atención al cliente del casino no estaba disponible. El jugador proporcionó toda la información necesaria y cooperó con el equipo de quejas, pero el casino no respondió a sus consultas. El Equipo de Quejas marcó la queja como "no resuelta" y recomendó al jugador que se comunicara con la Autoridad de Juego de Curazao para obtener más ayuda.

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